Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

Payment methods include PayPal and Credit cards. Detailed informations are available HERE.

Is my payment secure?

Yes. Your payment is done through PayPal, the world’s safest checkout method.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How long will delivery take?

Please check our Shipping & Delivery page to get the detailed informations.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

  • The item you ordered did not arrive within the guaranteed time promised.
  • The item you received was not as described.
  • The item you received was not the one you ordered.

Please check our Refund Policy page to get the detailed informations about return and refund.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Do I receive an invoice for my order?

Yes, you will receive an order confirmation invoice by email.

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